Shipping Policy

This Shipping Policy applies to orders placed through yuandusite.com. The store is operated under the Borvan brand by 元渡贸易（深圳）有限公司 (provisional English translation: Yuandu Trading (Shenzhen) Co., Ltd.).

1. Shipping destinations

We currently ship eligible products to supported destinations in the European Union. The countries and delivery methods available for a particular order are shown at checkout. We may be unable to deliver to certain remote areas, restricted addresses, post-office boxes or locations subject to carrier or legal restrictions.

2. Order processing

Orders are normally processed within 1–3 business days after payment has been successfully authorised. Business days exclude Saturdays, Sundays and public holidays in China and the destination country. Orders requiring payment verification, address confirmation, customs information or additional security checks may take longer.

Orders placed after the daily processing cut-off, during major promotions or around public holidays may be processed on the next available business day.

3. Delivery method and estimated time

Orders are generally shipped through YunExpress and may be handed to a local postal or courier partner for final delivery. Estimated delivery times and available shipping charges are displayed at checkout or in the order confirmation.

For most supported EU destinations, delivery commonly takes approximately 7–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date unless we expressly state otherwise. Customs processing, severe weather, carrier disruption, peak seasons, remote destinations or circumstances outside our reasonable control may cause delays.

4. Shipping charges

Any shipping charge payable to us will be clearly displayed before you submit the order. Charges may depend on the destination, product, parcel weight, delivery method and order value.

5. Taxes, VAT and customs charges

The checkout will show taxes or VAT collected by us where applicable. If import duties, taxes, brokerage fees or other governmental charges are not collected at checkout, they may be assessed by the destination authorities or delivery provider. Where applicable, the customer is responsible for charges that were clearly disclosed before purchase. Mandatory consumer rights are unaffected.

6. Tracking

When tracking is available, we will send the tracking number to the email address associated with the order. Tracking may take 24–72 hours after dispatch to show its first update. Final-mile tracking may use a different local carrier number.

7. Address accuracy

Please provide a complete and accurate delivery address, recipient name, postcode and telephone number. Contact us immediately if an address needs correction. We cannot guarantee a change after fulfilment has begun.

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery without exercising a statutory right, or failed to collect the parcel, reasonable reshipping or return costs may be deducted or charged where permitted by law. We will contact the customer before taking further action.

8. Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, the estimated delivery window has passed, or a parcel arrives damaged, contact us at yuandusz@outlook.com with the order number and relevant photographs where applicable.

We will investigate with the carrier and provide the remedy required by applicable consumer law. Where the seller bears the delivery risk, we may arrange a replacement or refund after confirming the circumstances. Asking for reasonable evidence does not reduce mandatory consumer rights.

9. Split shipments

Items in one order may be shipped separately. If so, the customer may receive more than one tracking number and parcels may arrive on different dates. Additional shipping fees will not be charged merely because we split an order unless agreed in advance.

10. Delivery and transfer of risk

For EU consumers, the risk of loss or damage generally passes when the consumer, or a person designated by the consumer other than the carrier, physically receives the goods. If the consumer independently appoints a carrier not offered by us, risk may pass when the goods are handed to that carrier, as provided by applicable law.

11. Cancellations and returns

Contact us as soon as possible if you wish to cancel an order. We will try to stop orders that have not entered fulfilment, but cancellation before dispatch cannot always be guaranteed. After dispatch or delivery, the Returns & Refunds Policy and any applicable statutory withdrawal rights apply.

12. Contact

元渡贸易（深圳）有限公司 / Yuandu Trading (Shenzhen) Co., Ltd.
Room 702, No. 87 Fanshen Road, Anle Community, Xin'an Subdistrict
Bao'an District, Shenzhen, Guangdong, China
Email: yuandusz@outlook.com
Telephone: +86 175 0335 7373